Can I change or cancel my order once I've submitted it?

To get your Collage.com order to you as quickly as possible, orders are confirmed for printing about an hour after they're submitted.

  • If you need to change your order after that timeframe or change the shipping address, please contact our Customer Satisfaction Team via chat, phone (888-797-1902), or email (support@collage.com).

To see if your order is still changeable, sign into your Collage.com account and click Image title.

Next click Image titleto  view your order list: 

Image title

If the status for your order says "Submitted - waiting to print" and you see the Image title button, click that to cancel, make your changes, and resubmit. 

Depending on your bank or credit card processor, refunds may take up to 10 days to be reflected on your statement. 

If you have further questions, please contact the Customer Satisfaction Team.