Please Note: All shipping carriers are experiencing COVID-19 related delays. We are doing our best to accurately predict arrivals, but some delays are to be expected. We're very sorry for the inconvenience.
If your tracking has stalled or is delayed, please contact the shipper directly for more information and give it at least two weeks before contacting our support team for help with a delayed order. Unfortunately, we do not get more information about tracking than you receive via the tracking link we provide in your shipping confirmation email.
Having trouble locating tracking? There are a couple of ways to find tracking information for your Collage order.
When your order ships, you'll receive a shipping notification via email. Most of our shipments can be tracked with the tracking number provided in the shipping email.
Unfortunately, tracking is not available for international orders and canvas mini orders.
Who is shipping your order? Carriers vary by product. You can easily identify the initial shipper by looking at the tracking number in most cases.
Tracking numbers beginning with 80 are shipping via UPS Mail Innovations.
Tracking numbers beginning with 1Z are shipping via UPS.
Tracking numbers beginning with 3 or 4 are shipping via FedEx.
Tracking numbers beginning with 9 are shipping via USPS or UPS Mail Innovations.
Tracking numbers beginning with D are shipping via OnTrac.
Clicking the tracking number in your shipping email will take you to the carrier's tracking page.
If you selected Standard, generally your order will initially ship via Mail Innovations, UPS, or FedEx before being transferred to your local post office for delivery. This transfer can take up to two weeks without any update on your tracking before the post office begins local delivery. If you're concerned with the status of your order that's in transit, please contact the shipper directly for more information. Once the package is with the post office, you'd contact them about any delays.
If you expedited shipping, your order will be delivered by UPS or FedEx. You can discern which from looking at the tracking information.
To log in to your Collage account, click the button at the top right corner of your screen that looks like this:
After you are signed in, click that button again and then click Your Orders. This will open your order history and tracking information.
Any applicable tracking information will be in the Tracking section.
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